Invoices, Packing and Labels

Printing one order or a day's worth, what is on the paperwork, and buying shipping labels.

Printing a Single Order

Open the order and use Print Invoice. It opens as a document ready to print or save.

The invoice carries your shop's name, address and contact details from Settings, General, Store Details, so if it shows a placeholder address that is where to fix it, not on the order.

Printing a Day's Worth

The order list can print a batch, which is how picking actually gets done. Filter to what you are shipping, select them, and print the lot as one document with a page per order.

What Is on the Paperwork

Each line shows the product name, the SKU, the options chosen, the quantity, the unit price and the line total.

At the foot of the item list is a total item count, which is what the packer checks the parcel against before sealing it. A parcel that does not match the count never leaves.

Any pre-order line is marked as not shipping with this order, so nobody is surprised by a short parcel and no customer gets a half-filled box with no explanation.

Below that are the totals: subtotal, shipping with the method used, tax, any discount with the code, and the grand total. The customer's note appears at the bottom if they left one.

Shipping Labels

If you have a carrier connected, Generate Label or Buy Label creates one against the order using the delivery address and the parcel weight.

The weight comes from the products. A basket of items with no weights produces a label for a weightless parcel, which the carrier will either reject or reprice at their end, usually in their favour.

View Labels reprints a label you have already bought. Buying a second label does not void the first, so check before buying again.

Recording Tracking by Hand

If you book postage elsewhere, Add Tracking records the carrier and number against the order.

That is what emails the customer their tracking, so it is worth doing even when the parcel has already gone: it is the difference between a customer who knows where their order is and one who writes to ask.

If You Use a Shipping Service

Where a service such as ShippingEasy is connected, orders are sent across for label buying and tracking numbers come back automatically. The customer is emailed when the tracking arrives, exactly as if you had typed it in.

See Shipping Integrations for how that is set up and what to check when a tracking number does not come back.

A Workable Routine

Filter the order list to paid and processing. Print the batch. Pick against the item counts. Buy or record labels. Let the status update email the customers.

The order of those steps matters: printing first and picking second means the paperwork and the parcel are checked against each other, which catches the mistakes that an order picked from a screen does not.